Help us to improve our service to you and your animals As a practice we pride ourselves on providing an excellent service to you and your animals. We do, however, realise that occasionally our service may not fully meet your expectations. In order to maintain a high standard of service we want to … [Read more...] about Complaints
Insurance for Puppies and Kittens
Pet health insurance may be the last thing on your mind when you pick up a new pet, but ensuring there is a plan in place to cover the cost of their treatment should they need it is an important part of being a pet owner. From allergies to major surgery, a good insurance policy means you can make … [Read more...] about Insurance for Puppies and Kittens
Insurance for Older Pets
If you have an older pet which is not currently insured, you may think that they would not be eligible for cover or that at their age insurance would not be worthwhile due to prohibitive premium prices. However, older pets are much more likely to need treatment for illness; the last years of their … [Read more...] about Insurance for Older Pets
Insurance for Pets Aged 1-8
Whether you have just picked up a new slightly older pet or have had them for years but never had pet health insurance, it is never too late to start a new policy. From allergies to major surgery, a good insurance policy means you can make the most of modern veterinary care without the barrier of … [Read more...] about Insurance for Pets Aged 1-8
Insurance for Rescue Pets
There are thousands of abandoned pets in need of loving homes across the country, adopting one can be incredibly rewarding. If you have decided to add a new addition from a rescue centre to your family, one consideration to make is taking out insurance to help towards their healthcare. What are … [Read more...] about Insurance for Rescue Pets
How To Make An Insurance Claim
I have insurance, how do I make a claim? All pet insurance companies handle claims differently, some can be handled entirely online, some require a paper form and some require you to contact your insurance company to start the claim initially. It is best to contact your insurer first to find out … [Read more...] about How To Make An Insurance Claim
Dispensing and Requesting Medication
How do I order prescription medication for my pet? You can call 01435 864422 or use our online service here to order medications. Our reception team will put in a request for your pet's required medications and a vet will dispense them. Reception staff and nurses are not permitted to dispense … [Read more...] about Dispensing and Requesting Medication
