Please do have a look through these comments and cards from some of our wonderful customers and patients.
My Alaskan Malamute Marnie started breathing heavily and snoring at night. She was also very lethargic. This combined with her reluctance to go for walks and weight gain started to worry me.
I booked into to see Gerald who was absolutely brilliant. He took time to talk to me and ask lots of different questions and try to work out what the problem could be. He suspected a thyroid problem and ordered blood tests. They came back really quickly and Gerald’s suspicion was absolutely right.
Marnie started the medication and I was also strict with her food and snacks. In just a week she was starting to lose weight and get her energy back and two weeks later she had lost around 10kgs. Now a couple of months into her treatment she is actually wanting to run which is absolutely fantastic.
I can’t thank Gerald and Heathfield Vets enough for the speedy diagnosis and excellent treatment.
We chose Heathfield Vets originally due to both friends recommendations and because of the 24 hour service provided.
Basil has been under their care for the last 7 years and the level of care provided has been exemplary.
Basil has been through a very serious, life threatening illness, and has been undergoing quite intensive treatment for the last 15 months.
He is now, once again, the dog he was before he became ill. He is, once again, full of energy and life. We feel very lucky to have him still and for him to be 100% fit – this is due to the expertise and care he has received at Heathfield Vets.
Thank you to everyone at Heathfield Vets – from Gerald, who has spent so many hours devising an effective treatment path for Basil, through to the reception staff and nursing team who have comforted him through these difficult times.
Heathfield Vets have looked after our Shetland Sheepdog Beaufort since he arrived with us as an 8 week old puppy.
They have always provided a very caring and professional service to all our pets.
Beaufort is now a handsome and healthy dog with a pet passport ready for some overseas adventures.
We have no hesitation in heartily recommending Heathfield Vets to anyone with a small animal in the Heathfield area.
Arthur and Rosemary Kay
Heathfield Vets have looked after my many animals for more than 20 years. Their skill and experience combined with excellent facilities and, most importantly, 24 hour cover has saved the life of one or other of my much loved pets on more than one occasion.
I notice how thoughtful the vets are about what is going on on with my animals, adjusting medication or taking a different approach as needed to achieve the best outcome.
Ian and Philip have seen some of my animals from cradle to grave and that consistency of care over the years has been of great benefit to both pet and owner.
The vets are backed up by an outstanding support team of nurses and office staff who love the animals and who are knowledgeable and caring.
‘Heathfield Vets have looked after all our pets over the last decade.
The team of vets and nurses have an extensive range of expertise and have dealt with our animals complex medical issues to the highest standard with a huge amount of compassion.
They have always exceeded our expectations with their service and commitment to the welfare of our animals.
Their 24 hour emergency service and ambulance means they can cater for any situation at any time’.
Many thanks to all of you at Heathfield Vets for your care and support to my dogs and cats over the past 24 years – there has been Stella (Weimaraner) with her severe food allergies and eye problems, Anakin (another Weimaraner) whose life you saved when he suffered from a ruptured spleen. That time Ian and Philip were on duty the afternoon when I brought Anakin in because he appeared to be “under the weather”, they both checked Anakin over, diagnosed the problem and then Ian operated while Philip dealt with all the scheduled consultations.
More recently there has been Brodie (Hungarian Vizsla) who sadly passed away in 2016, too young at 6 years old. Thank you again, so very much, for your care and support when he was diagnosed as suffering from cancer of the jaw.
Of course, I’ve had other dogs and cats who have only needed routine care but constant over the past 14 years has been Tansy our 15-year old three-legged cat.
She made a good recovery from her accident and amputation, but in 2007, about 18 months later she began pulling out her fur to the extent that she had a bald patch on her lower back. Fur stripping behaviour gave her comfort and relief from pain, acupuncture since then has solved her problems.
We have settled on a routine of three-weekly sessions, any longer than that Tansy is in pain and starts fur stripping again, but at three weeks Tansy is a happy, purring cat with a good shiny coat. She has her dominant personality back and is once more the boss of her sister, her dog and her owner. She will need regular acupuncture for the rest of her life.
Once again, many thanks for the care and support we’ve had from you all at Heathfield Vets.
I have been a customer of Heathfield Vets since 2001 and cannot speak highly enough of the practice: vets, nurses and receptionists.
I have had two cats with serious life changing illnesses who were able to stay with me thanks to their ongoing care . As a ferret rescuer I know that urgent cases will always be seen thanks to the understanding reception team. It is amazing to have a team of vets who will work with me, as an owner and rescuer, on difficult cases, and respect my knowledge.
The practice is always up to date with new procedures like the amazing laser therapy which has helped with difficult healing in several of our animals. I trust our vets’ judgement completely and I am in awe of the surgical procedures successfully carried out on some of our ferrets.
The greatest bonus of this practice is the out of hours call. The guarantee of seeing one of our own vets, with a species few practices are expert in, is beyond price for me.
The Heathfield Vets team as a group of professional and caring Vets and Staff Members is indisputable from our experiences, having had them look after our 3 Springers (and us!) for over 30 years and we really cannot thank them enough, but particularly Philip Snyman.
Our last 15 year old Springer – Daisy – died very recently and has left a massive hole in our life, but the Vet who has enabled us to enjoy and relish 15 years of Daisy giving my wife and I absolute pleasure, enthusiasm, fun, love, laughter, recovery from cruciates and damp dog smells, in such a professional, personal and caring way that made you think that our Daisy was really his dog and the only dog in the world.
Thank you so very much Philip.
Our heartfelt thanks also go to Jan who has now retired and Sue on reception.
Tony and Sue Slack
Dougie loved attending the puppy classes, he made lots of new friends of the doggie and human kind!
The sessions have really helped with his confidence and he loves popping in for visits.
Thank you for looking after me. I felt very ill when I first came in, but am now fighting fit and looking forward to the summer football season.
Lots of Love
To Janet, Philip, Ian, Anna and everyone else who has looked after Bootsy so well.
He is now back to his old self, eating well, playing with his toys and enjoying his walks.
Thank you all very much,
Mr and Mrs H
To everyone who was involved in looking after Tyson, I would like to say a huge thank you for all the hard work in getting my boy well again, I can’t thank you all enough, it means to much to have my boy home again.
Thank you all so much!!
Serena and Tyson Weston
Dear Ian and the Heathfield Vets Team,
Thank you so much for the care you have given Phoebe and Alice, my special girls.
The care you give to small animals is unique to other veterinary surgeries.
Our special thanks goes to you, the hospital nurses and your caring and exceptional reception team.
A very grateful,
Mr and Mrs G
Dear Mr Killian,
Thank you so much for looking after Betsy before and during her operation to remove a fat lump (which was great news).
Thank you also to all the dedicated staff at the practice.
Mr and Mrs R
“Dear Mr Killian,
A huge thank you from Oliver and Stanley for making us better after we ate far too many pink sweeties!”
Oliver and Stanley came to us in an emergency, after their owner discovered they had stolen a bottle of Ibuprofen tablets, broke it open and had eaten them all…
Luckily they came straight here and after intensive treatment, we’re pleased to say they both fully recovered. Their owner very kindly sent us a lovely photo card and biscuits!
To: All the wonderful staff at Heathfield Vets.
Just a little note to say thank you very much!
With heartfelt thanks for the kindness, care and true professional support shown to our beloved ‘Sweep’ and to us….
With fondest regards
Mr and Mrs R
It’s now a week since bringing him home and Drummer is completely back to normal and blissfully unaware of what drama he caused.
Once again you’ve managed to pull him back from the brink of apparent disaster, when he succumbed for the third time to his mystery illness.
Worrying though it is, it’s a great comfort to know he’s in the hands of such dedicated and caring people, who are obviously genuinely “rooting” for him.
My heart felt thanks to you all
Mrs Maureen Smith
To all the team at the Heathfield Vets –
For all your wonderful expertise and kindness always.
Boo had a chequered life since he walked through our front door over two years ago – many accidents – but always restored to health once more!
We have been pretty devastated as he was such a great cat and such a part of our life – but this was inevitable and we thank you so much for looking after him so well during this last illness.
I have had 3 cats in this area – Baby, Bambi and BooBoo (and no – the names are not improving) you had them all (but certainly not so often!!) and I wouldn’t have had any other vets look after any of them.
Many thanks for everything.
Mr and Mrs W