Heathfield Vets is an independently-owned small-animal practice that is dedicated not only to providing your pets with the best veterinary care available, but to also to providing you with the gold-standard recommendations, support and advice you need to work in partnership with us, so your pet can lead the healthiest, happiest life possible.
We believe that pets are a part of the family, and when you join us, you become part of the Heathfield Vets family. This means you have the support of our vets, nurses, receptionists and administrative team behind you every step of the way – whether you need advice about routine preventative treatment, or your pet is unwell or even needs emergency care, we’re here.
In order to demonstrate our dedication to you and your pets, we abide by the Heathfield Vets Promise, a promise that we live by every single day.
We will treat your pet as we would our own.
We provide your pet with the same high standards of treatment and care that we expect for our own. This includes full preventative care, for a healthy, happy life. We will never recommend something for your pets that we would not do for ours.
We will help you, every step of the way.
We are dedicated to equipping you with the knowledge and support you need, so that you know what is happening at every stage of any treatment, as well as what your pet needs most to stay fit and healthy throughout their life.
We will only ever advise on gold-standard, best-practice veterinary care.
So you can be sure our recommendations are exactly what your pet needs. We invest in new services too, so your pet gets the most up-to-date medical care.
We will give your pet tailored veterinary care, designed exactly for them.
We know that each pet that comes in to us is unique in their personality and in their medical needs – using the many combined years of experience of our team, we are able to make a care plan for your pet that is as individual as they are.
Through all the years of their life, we are here for you.
RCVS Practice Standards Scheme
The veterinary profession is governed by the Royal College of Veterinary Surgeons (RCVS), who have a voluntary accreditation scheme for veterinary practices, to promote and maintain high standards in the veterinary profession. This involves inspecting the practices which take part, to ensure these standards are being met or exceeded.
We are very pleased to have been an RCVS-accredited practice for a very long time now. It can be hard for owners to know what happens behind the scenes, and the scheme means that all our working practices etc have been inspected, so you have that extra peace of mind that your pet is in the best hands possible.
All pets react differently to coming to the vets, but we are so pleased to be a Cat Friendly practice because this means we have put measures in place to make coming to the vets easier for all pets.
By having a cat friendly waiting room, cats and rabbits have a quiet space they can go to while they are waiting for the vet to call them through. This means that dogs are generally calmer in their waiting room too, reducing stress all round!
We also invite those with particularly stressed or anxious pets to let us know, so that we can make arrangements – sometimes it is easier to wait in the car and for the vet to call you through from there, or we can arrange for you to go into a consult room early and the vet will join you there.
We also have measures in place in our hospital to make sure that cats’ needs have been considered. Species vary greatly in what they need during a hospital stay, so we have a range of measures designed to accommodate individual needs, so they are most comfortable.
We are committed to providing the very best care for all pets, and being Cat Friendly is just another way that we do this.
We are very pleased to also be a rabbit friendly practice, having been assessed in everything from the facilities we provide to the way that we administer anaesthesia to rabbits.
We know that coming to the vets can be stressful for bunnies, especially given they are often surrounded by cats and dogs.
Our separate cat/rabbit waiting room is designed to accommodate them, as often it is an independent space where bunnies have no other animals around them – if it is in use already, there is always the option go into a consult room early, just ask any one of our receptionists. The vet can then join you in there rather than you waiting to be called through.
We also put in extra measures when they are in the hospital to make sure they are comfortable and to make their stay as stress-free as possible.
Nominated For Vet Practice of the Year
We are very pleased that over the years, in the Petplan Vet Awards, we have been nominated several times for Practice of the Year, and individual staff members have also been nominated in their categories (Vet of the Year, Vet Nurse of the Year, Practice Support Staff of the Year).
The competition is tough as it is country wide, but each nomination means the world to us, because it means that you – our clients – have taken the time to let them know what we have done to help you, recognising our staff for all they do.
A great big thank you to everyone who takes the time to do so!