How do I order prescription medication for my pet?
You can call 01435 864422 or use our online service here to order medications. Our reception team will put in a request for your pet’s required medications and a vet will dispense them. Reception staff and nurses are not permitted to dispense prescription medication.
How long does it take to dispense medication after I have ordered it?
We ask that you allow 24 hours for medication to be dispensed, please be aware of this if you are running low on medication your pet needs.
Some medications may not be kept in stock and will have to be ordered in specially. Your vet will make you aware of this when prescribing the medications. Please allow extra time for these to be delivered and dispensed.
Why does my pet need a medication check?
Prescription checks are needed to monitor the condition in question and check that the pet is responding to the treatment appropriately without significant side effects.
The vet will do a full clinical examination, check your pet’s weight and make sure that the current dose is suitable.
To be deemed ‘under our care’, animals need to be seen regularly- the intervals at which this is required is determined by the vet in charge of the case, and depends on what your pet needs in order to make sure we are providing them with the very best treatment. For them to be deemed under our care is a professional requirement as stated by the Veterinary Medicines Directorate and the Royal College of Veterinary Surgeons.
For prescription flea and worm treatments, patients need to be seen by a vet within the last year in order for them to be dispensed.
Can I get a written prescription?
We are happy to offer written prescriptions, please be sure to specify as such if you order repeat medication or during consult with your vet. Please be aware there is a charge for written prescriptions. Each written prescription can only be for one drug and usually only a month’s worth of medication at a time. Prescriptions will expire one month after issue.
How do I order food and supplements?
Call a member of a reception team and we can either put aside the required food if we have it in stock or have it ordered for you. We do not stock every type of food in every size so please allow a few days for us to order and have requested food delivered to the practice.